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substance use treatment FAQ

Frequently Asked Questions


Frequently Asked Questions (FAQs)

Do you perform pre/post-DUI or court-ordered assessments & evaluations?


Yes. We provide these in California and Oregon. Read more here.

I was sentenced to complete a certain number of substance abuse counseling sessions, can I do those through your services?


Yes. We have many clients who have been ordered to complete a certain number of sessions. 


Do you accept insurance?


No. But we will be soon! We are currently completing the enrollment process for many of our providers with United Healthcare, Aetna, Cigna, Humana, and other major companies. However, many of our clients do receive reimbursement from their insurance company even though we are not currently in-network, if they have a PPO policy. For more information on our fees and insurance policy, visit our Fees & Insurance page.


Am I required to a drug test?


No. Drug testing is optional.


Do you accept Medi-Cal or Medicare?


No. For more information on our fees and insurance policy, visit our Fees & Insurance page.


Will my insurance reimburse me for out-of-network services?


Many of our clients are reimbursed for out-of-network services. Some do not receive reimbursement. We don't guarantee reimbursement and we don't process or take responsibility for insurance claims or payments. We will provide you with a superbill for services rendered if requested.


Can you prescribe medications?


Only our psychiatrists can prescribe medication. If you need medication, please schedule an appointment with our psychiatrist through your BetterPsych Therapist or Counselor.

Does your psychiatrist prescribe narcotics or controlled substances?

No. As a policy, BetterPsych does not allow it's psychiatrists to prescribe controlled substances or narcotics. On rare occasions, our psychiatrists may prescribe a controlled substance if they feel it is necessary for patient safety or well being.


How effective is counseling by video or phone?


There is a growing body of evidence that suggests video and phone counseling can be as or more effective than in-person counseling. Visit our page on "Effectiveness" for more information.


I'm not sure my friend or loved one is ready for help, what should I do?


Call us to set up a consultation. In a family therapy session, we can go over your options and provide you with suggestions to help you get your friend or loved one the help they need.


What is your success rate?


If any provider or program provides you with an exact success rate, that should be a significant red flag. It is difficult to measure that and would change from day-to-day. There are many different factors that contribute to a person's success and many definitions of what success is as it relates to substance abuse or mental health. What we can tell you is that if the person seeking help desires to make positive changes in their life, and there is a good relationship between the counselor and the client - there is a good chance that positive change can occur.


I am required to receive an alcohol or drug evaluation, or counseling sessions mandated by the court or a state agency, can you help me?


Yes, in most cases. We will need to review the actual court requirements or order before determining if we can provide the service.


Do you work with adolescents?


Yes. We have providers in most of the states we  provide services in who treat adolescents. Our psychiatrist will treat patients over the age of 13 years old. An adolescent must have parental approval to see one of our provider's or meet their states minimum age requirement. Each state has a minimum age requirement for an adolescent to seek mental health services without parental consent. You can read more about the minimum age in each state here:

Did you change your company name?

Yes, BetterPsych Inc., was formerly O'Brien & Associates Inc. We changed our name in early 2022.

Do you offer a satisfaction guarantee on your services?

Yes! In fact, we are the only mental health care company that offers a satisfaction guarantee on our services. Read more here.

Do you perform background checks on your employees?

All of our providers AND employees must pass a criminal background search prior to employment.

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